FAQ

Which size should I order?

Our pieces follow standard EU sizing. Every product page has a size guide with chest, waist and hip measurements in cm and inches, plus EU, UK and US conversions. Between sizes? Take the larger one for a relaxed fit.

How long does delivery take?

Orders are packed within 24 to 48 hours and delivered in 7 to 12 business days, tracked the whole way. Shipping is free worldwide.

Will I pay customs fees?

No. Taxes and duties are included in the price at checkout.

Can I exchange my order?

Yes, free of charge. Details on the Returns & Exchange page.

How do I care for technical knitwear?

Machine wash cold on a gentle cycle and lay flat to dry. Avoid the tumble dryer, it keeps the ribbing and shape intact for longer.

How do I care for a technical jacket?

Spot clean with a damp cloth and mild soap. Machine wash cold only if the care label allows it, and always air dry to protect the water-resistant coating.

Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay, all through an SSL encrypted checkout.

How do I reach you?

Write to support@wearvelor.eu. We answer within 24 hours, Monday to Saturday.